Complaints
VCU’s Student Code of Conduct Policy stipulates that the term “student” includes all persons taking courses through VCU, either full-time or part-time, online or in-person, single or dual-enrolled, pursuing undergraduate, graduate or professional studies.
Students who have a complaint related to an online course or program should take the following steps:
- Based on the nature of the complaint, follow the student complaint resolution process for the applicable policy in the VCU Policy Library.
- The State Council of Higher Education for Virginia (SCHEV) retains oversight to coordinate the resolution of complaints from students enrolled under the auspices of NC-SARA. For complaints against the university or its officials that remain unresolved after following all applicable university processes, students may follow the SCHEV complaint process and contact them at (804) 225-2600. Please note that complaints about grades or conduct may not be appealed to SCHEV.
Note: Students who live outside of Virginia in an NC-SARA member state should follow the complaint resolution process detailed in step 1 and step 2 above. Additionally, students may file a complaint by using the out-of-state complaint information.
NON-SARA STATE COMPLAINTS
After exhausting internal avenues, students residing outside of Virginia in non-SARA member states or territories may file a formal complaint with their home state authorizing agency by using the information below:
California:
The California complaint procedures are available on the Department of Consumer Affairs website. Students may contact them at (833) 942-1120 or dca@dca.ca.gov.
Territories:
The following U.S. territories are not participating in NC-SARA: American Samoa, Guam, Marshall Islands, Federal States of Micronesia, Northern Mariana Islands, and Palau. If you are located in one of these U.S. territories, you may use the out-of-state complaint information to file a complaint.